While your team manages the check-in rush, the phone keeps ringing unheard. The caller hangs up. They might book via Booking.com and you pay 20% commission for a booking that could have been taken directly. The Oktus AI voice assistant answers every call. Immediately. Professionally. Around the clock. From external guests and internal calls from your hotel rooms.
Live demo
Listen to how Oktus answers hotel calls and turns them into actions directly.
Oktus Assistant
Aktiv · 24/7
„Guten Tag, vielen Dank für Ihren Anruf im Hotel Beispielhof…"
„Ich hätte gerne ein Doppelzimmer für nächstes Wochenende."
„Sehr gerne. Ich prüfe die Verfügbarkeit für Samstag und Sonntag…"
Missed calls rarely come from carelessness. They happen because your team is simultaneously managing guests, suppliers, room requests and operational disruptions.
3:00 PM
The lobby fills up, a guest asks about parking, room 304 reports a broken AC and the beverage supplier is waiting at the loading dock. The external caller hangs up. Maybe it was a group of 12 looking to book a weekend.
11:15 PM
The front desk is unstaffed. The email is only read the next morning. For the guest it’s too late, for your team it’s yet another backlog.
Monday, 9:00 AM
23 of them went unanswered. You don’t know which enquiries would have been real bookings and which internal tasks fell through the cracks.
The true cost
A caller who can’t get through rarely calls a second time. They book via an OTA portal or with a competitor instead. The phone is still your most direct channel to your guests — and profitable when used correctly.
19.6%
of direct bookings in DACH private hotels still happen over the phone.
35%
of hotel calls go unanswered.
30-50%
of all incoming calls are concrete booking enquiries.
15-25%
commission you pay when guests book via OTA portals instead.
The Oktus AI voice assistant is not a 90s phone menu. It holds real conversations in your guests’ language, with the tone of your house and full knowledge of rooms, breakfast, cancellation terms and offers.
Oktus guides callers straight to a direct booking. No transfers, no callbacks, no lost bookings. The guest books, Oktus confirms, you get the summary.
Breakfast, parking, pets, arrival or local tips: Oktus answers immediately and fluently in the language the guest speaks.
Oktus handles routine calls. Your team focuses on the personal service of the guests right in front of them.
Oktus knows your pricing strategy, occupancy and discount campaigns. When a guest hesitates, the assistant reacts like an experienced revenue manager.
If the double room is sold out on the preferred weekend, Oktus offers the next category up or suggests an alternative, lower-priced weekend.
When a guest asks for a discount, Oktus knows the approved range and offers targeted promotions for longer stays or favourable booking windows.
Oktus also handles internal calls from hotel guests in their rooms and turns every phone call into a structured process automatically.
Room 412 calls: "The shower is dripping." Oktus reassures the guest, automatically creates a repair ticket and notifies the technician. The front desk is not disturbed.
Oktus checks availability, confirms the table and logs it in the reservations. At the right moment it offers extras like a pre-chilled bottle of house wine.
The baker can’t reach anyone at goods receipt. Oktus captures the information and immediately creates a task for kitchen or purchasing.
Oktus stores compliments in the CRM and forwards concrete notes such as weak Wi-Fi directly to the responsible team. Nothing gets lost.
At end of day Oktus summarises relevant calls, tasks and special incidents. The next shift starts with a complete protocol.
For smoke alarm reports or medical emergencies Oktus recognises the urgency, prioritises the call and immediately alerts the responsible contacts in the house.
The difference shows up not only in numbers, but directly in the guest experience and your team’s everyday work.
Status quo
AI voice assistant
A mid-size hotel with 60 rooms receives on average 25 calls per day. 35% of them are booking-related. Without reliable availability, 20 to 30% of those enquiries are lost.
Every completed phone booking is a commission-free direct booking.
Frustrated callers no longer end up at Booking.com, Expedia or HRS by default.
Automated internal workflows save time that isn’t even included in the example calculation.
Monthly net advantage: approx. €19,651
We learn your room categories, prices, specifics and tone of voice. The assistant sounds like your team, not like a generic system.
Oktus is connected to your existing phone system and linked with apps like Repairs, Tasks and Reservations.
From day one Oktus handles calls, relieves your team and shows results in the dashboard.
„Oktus saves us several hours every day that we can spend with our guests. The relief at the front desk is tangible."
Mario Reincke
CEO · Fleesensee Holding
„Bundling everything in one central place gave us more clarity and a more efficient way of working. We don’t miss any requests anymore."
Fanny Holzhüter
CEO · Tourismusverband Vorpommern
Book a personalized demo with us to explore all the features of Oktus and discover how we can support your company.
