The email client with AI for front desks
Oktus prioritises guest emails, summarises long threads and prepares replies in your hotel’s tone of voice. The front desk gains time for personal service, direct bookings and clean shift handovers.
- For hospitality & tourism
- Front desk, reservations & service
- GDPR-compliant
- Phishing protection included
Rezeptions-Inbox in Aktion
Why front desks struggle with email
Guest emails without clear priority
Reservations, special requests, complaints and internal forwards all land in the same inbox.
Time pressure before check-in
Arrival questions, room requests and billing details need to be resolved quickly before the shift change.
Multilingual guest requests
International guests expect clear answers, even when the team does not cover every language.
Inconsistent hotel tone of voice
Replies vary depending on staff, shift and the context available at the time.
Unclear handovers to the team
Housekeeping, maintenance and F&B often receive matters without full history or priority.
Missed revenue opportunities
Late check-out, spa, restaurant and room upgrades are easily overlooked in the daily email volume.
Phishing targets the front desk
Fake booking emails, forged invoices and CEO fraud arrive in the middle of operations.
What the Oktus AI email client solves
Built for the front-desk workday: prioritise faster, prepare replies in hotel tone and turn guest requests into clear tasks.
Prioritisation by stay phase
Detects arrival, stay, check-out and follow-up and sorts emails by urgency.
Reply drafts in hotel tone
Prepares answers with the right salutation, language and information from your hotel knowledge.
Hotel knowledge in the inbox
Uses FAQs, house rules, offers, restaurant hours, spa info and local tips in context.
Clean handover to departments
Summarises matter, room reference, deadline and next steps for housekeeping, maintenance or F&B.
Spot upsell opportunities
Flags the right moment for late check-out, restaurant, wellness, packages or room upgrades.
Shift handover in seconds
Creates summaries of open matters so the next shift is immediately operational.
Modules for hotel front desks
Nine practical building blocks for reservations, guest service, shift handover and revenue potential in the daily email volume.
Reservation triage
Detects booking enquiries, change requests, cancellations, group requests and urgency automatically.
PMS context
Shows stay data, booking number, arrival, language and guest profile next to the email.
Shift handover
Builds an overview of open email matters so the next shift takes over without information loss.
Department handover
Turns guest emails into clear tasks for housekeeping, maintenance, F&B, spa or management.
Upsell assistant
Detects chances for late check-out, room upgrades, spa, restaurant, parking, transfer or packages.
Complaint and escalation module
Highlights negative sentiment, VIP guests, critical deadlines and review-risk cases early.
Multilingual reply centre
Prepares responses in the guest’s language and summarises the thread internally.
Hotel knowledge module
Uses FAQs, house rules, restaurant hours, spa offerings, policies, PDFs and area tips as a knowledge base.
Lost & Found module
Detects lost-and-found requests, asks for missing details and creates structured cases after the stay.
Security for the hotel inbox
Guest emails contain booking codes, payment data and passport scans. Oktus checks every incoming email automatically — before it reaches the front desk.
AI phishing detection
Classifies every email as phishing, CEO fraud, malware or scam before the team replies.
Protection against forged links
Detects link manipulation, typo domains and dangerous URL shorteners in booking confirmations.
Attachment scan
Warns about executables, macro documents and password-protected archives from guest emails.
Sender verification
Checks SPF, DKIM and DMARC and flags forged Booking.com, Expedia or bank senders.
Brand spoofing detection
Finds lookalike domains such as booking-secure.com plus IDN homograph attacks with foreign scripts.
Urgency and CEO-fraud warning
Detects classic manipulation patterns like "wire immediately" or forged director instructions.
More value along the guest journey
From the reservation enquiry to the review: the inbox understands hotel context, stay phase and urgency.
Before arrival
Resolve reservation questions, special requests, arrival times, transfers and room preferences faster.
During the stay
Prioritise service requests, complaints and follow-ups and hand them off with context to the right team.
Direct sales and upselling
Answer booking-related emails faster and prepare relevant add-ons at the right moment.
After the stay
Process feedback, lost & found, billing questions and review responses in a structured way.
Schedule a demo with us now
Book a personalized demo with us to explore all the features of Oktus and discover how we can support your company.